IICTI Certified Business Process Management Professional

Holders demonstrate that they can apply and evaluate enterprise process architecture and value chain design, advanced BPMN 2.0, DMN and CMMN modelling, process mining and data-driven process discovery and process performance measurement and simulation, plus 6 further areas, in realistic professional scenarios, as defined in the AQSCERT scheme for Business Process Management Professional.

Who it is for: Professionals working, or preparing to work, in business analysis & process roles.

1. 01Enterprise process architecture and value chain design5% of the exam

   • Architect an enterprise process landscape that links strategy, capabilities and accountable end-to-end processes.
   • Scope: Process architecture frameworks (APQC PCF, SCOR, eTOM), capability maps and value streams, decomposition levels, end-to-end process ownership, linkage between process, capability and application architecture.
2. 02Advanced BPMN 2.0, DMN and CMMN modelling18% of the exam

   • Design precise, executable process and decision models and evaluate existing models for semantic and quality defects.
   • Scope: Executable BPMN semantics (event subprocesses, compensation, transactions, correlation), DMN decision tables, hit policies and FEEL, CMMN case management, modelling conventions and quality (Method and Style, 7PMG).
3. 03Process mining and data-driven process discovery7% of the exam

   • Evaluate process mining results to uncover deviations, bottlenecks and improvement opportunities with evidence.
   • Scope: Event log extraction and quality (XES, OCEL 2.0 object-centric logs), discovery algorithms (inductive miner), conformance checking and alignments, variant and bottleneck analysis, tools (Celonis, SAP Signavio, Apromore).
4. 04Process performance measurement and simulation12% of the exam

   • Design measurement systems and simulation models that quantify process performance and predict the effect of change.
   • Scope: Process performance indicator hierarchies, cycle-time and waiting-time decomposition, queueing theory and Little's Law, capacity and utilisation analysis, discrete-event simulation for what-if scenarios.
5. 05Process redesign and continuous improvement methods17% of the exam

   • Evaluate redesign options against competing performance dimensions and select the most effective intervention.
   • Scope: Lean waste and flow analysis, Six Sigma DMAIC, Theory of Constraints, value-added analysis, root-cause analysis, redesign heuristics and the devil's quadrangle (time, cost, quality, flexibility).
6. 06Intelligent automation and orchestration architecture12% of the exam

   • Architect the right mix of orchestration, automation and human work for a process, balancing value, risk and maintainability.
   • Scope: Workflow and BPMS engines (Camunda 8/Zeebe), RPA, low-code platforms, orchestration vs choreography, saga patterns, AI agents and document AI in processes, hyperautomation decision criteria.
7. 07Customer journey and service process design6% of the exam

   • Design service processes from the customer perspective and connect experience outcomes to operational process changes.
   • Scope: Outside-in BPM, customer journey mapping, service blueprinting, omnichannel process consistency, moments of truth, CX metrics (NPS, CES, CSAT) linked to process performance.
8. 08Process governance, compliance and internal control10% of the exam

   • Design process governance and control structures that satisfy regulatory, audit and quality requirements.
   • Scope: BPM centre of excellence operating model, process ownership and RACI, controls embedded in processes, COSO internal control framework, SOX-relevant processes, ISO 9001:2015 process approach, audit trails and compliance checking.
9. 09BPM strategy, maturity and process portfolio management6% of the exam

   • Evaluate organisational BPM maturity and lead a prioritised, value-driven process improvement portfolio.
   • Scope: BPM CBOK and six core elements of BPM, process maturity models, process portfolio prioritisation, business cases and benefits realisation, alignment with strategy and OKRs.
10. 10Process-led organisational change management7% of the exam

    • Lead the people side of process transformation so that redesigned processes are adopted and sustained.
    • Scope: Stakeholder and impact analysis, ADKAR and Kotter change models, resistance management, role and job redesign, training and adoption, sustaining improvements and building a process-oriented culture.

Question types

Single choice 100%

Delivery

Online (remote proctored), Test centre, On-site (corporate)

Retakes

Up to three attempts within any 12-month period. A 14-day waiting period applies after a first unsuccessful attempt and 30 days after a second. Each retake requires a new booking and fee. Retakes draw a different randomised form from the question bank.

Provisional cut score — psychometric validation is required before live delivery. Blueprint v1.0.

1. 1

   Register

   Create a free account and start the programme.

2. 2

   Practice

   Online practice test (coming soon).

3. 3

   Training

   Optional

   Online course or classroom — or skip it.

4. 4

   Certification

   Independent exam and certification decision.

Training is optional and does not by itself confer certification. Find a training partner